True Italy by Chiara Carmela Barbera VAT number 03925960787

1. Background to this Agreement

We are Vera Italia ( Vera Italia, we, us, our and other similar terms). When we refer to you ( you, your and similar terms) we are referring to the person who enters into this Agreement with us.

These terms govern our arrangement with you. By signing up for one of our Experience Offerings you agree to comply with and be legally bound by this Agreement.

2. Disclaimer

2.1 You undertake activities at your own risk

Like other activities you may observe, the activities presented or depicted during our Experiences are undertaken by subject experts. Our instructors typically have years of experience and undertake activities which require a degree of skill, expertise and research which they have developed over time. Replicating or participating in any of the activities is at your own risk and all safety precautions should be taken. 

2.2 We are not liable for third party agreements

While we may offer assistance in arranging for bookings, seeking out suitable operators and making recommendations, we are not responsible for travel, accommodation or other services offered by third parties. Such arrangements are between you and third parties and we are not a party to any contract or other arrangement you have with them.

2.3 We are not liable for damage arising from your actions

You are solely responsible for any damage suffered by you or third parties which arise from your own activities.

2.4 Travel and other insurance

Our experiences have you travel to places throughout Italy. All travel carries some degree of risk. We do not provide insurance advice nor are we an insurance provider. It is solely your responsibility to arrange suitable travel insurance or other insurance you may require or desire.

Unless expressed otherwise, you are required to arrange and pay for your own travel and accommodation as required to undertake the Experiences we offer. Of course, we will endeavor to give you our recommendations and may be able to assist you with booking those options.

3. Payment of Fees

You must pay all Fees before obtaining access to our Culture Creators or attending our Experience Offerings. Unless otherwise expressed in writing, all Fees referred to include GST. 

3.1 Offering Fees

Our Offerings may be live, in person online or pre-recorded. You will obtain access to the Experience Offering which you procure in accordance with any timetables set out in the Offering Details and upon payment of the Fees. If you experience any difficulties accessing the Offering, or otherwise have any queries relating to the Offering itself, please contact us via welcomed[at]veraitalia.it.

You acknowledge that you are required to pay the Fees set out in the Experience Offering you procure whether or not you ultimately make use of our services or await the Experience you signed up for.

4. Your account

You acknowledge and agree that in order to use our services, you are required to provide us with personal information and in order to access any online content, including the booking system, you may need to create an account. You agree to use reasonable endeavors to keep all account details strictly confidential including the security credentials.

You are responsible for your account activities, whether those activities are authorized or not, unless they arise from a technical issue associated with our systems.

5. Your participation in the Experience

Where you procure an Experience from us, we grant you a non-exclusive, non-transferable and worldwide right to access or attend, as the case may be, the Experience Offering, subject to the terms of this Agreement.

You are required to pay the Fees for the Experience whether or not you wait. While attending events you must conduct yourself and deal with our Culture Creators, staff, other participants and all involved, politely, respectfully and soberly and where you do not you may be required to leave. Neither your failure to wait nor your forced removal for poor conduct entitles you to a refund.

Upon payment for the Experience Offering, your request will be sent directly to the Culture Creator. Once your request has been approved by the Culture Creator, your booking will be confirmed. This is the case for each individual Experience Offering that is booked. In the case that your request is rejected by the Culture Creator, you are entitled to a full refund of the amount paid. 

Unless expressed otherwise, you are solely responsible for procuring all accommodation, transport, insurance and other travel related services necessary for your attendance at the Experience location.

You agree to comply with any reasonable instruction of our Culture Creator, staff or instructors associated with the experience, including with respect to the instructors or their property.

You agree to fully immerse yourself in the unique cultural experiences offered, respecting the personal and intimate nature of these interactions. 

To maintain the integrity of the experience and honor the privacy of our Culture Creator, the use of mobile phones, cameras, and any recording devices is strictly prohibited during the experience unless explicit permission is granted by the Culture Creator. This policy not only ensures the safety and comfort of our Culture Creators but also encourages a more authentic and engaging experience for all participants, allowing for genuine connection and appreciation of the cultural exchange.

By participating in the Experience, you agree to allow us to record or photograph the activities undertaken which may include video or photographs of you participating in or observing the Experience. You acknowledge we may, and agree to us, using any image, video or audio you appear in for our marketing and other commercial activities.

6. Use of our content and other Intellectual Property

We grant you a license to use any Intellectual Property which was provided as part of our Experience Offering for your own personal, non-commercial use.

You must not and must not permit any person to copy or reproduce, or create an adaptation or translation of, all or part of our website or Experience Offerings; or sell, license, sublicense, lease, rent, distribute, disclose, permit access to, or transfer to any third party, whether for profit or without charge, any portion of our Intellectual Property, except as authorized by this Agreement. 

Your right to use our Intellectual Property expressly excludes its use in any business activity you engage in whereby you provide, or assist any other person to provide, services to third parties in competition with us.

You acknowledge and agree, we may include any feedback, commentary or reviews provided by you for the purpose of promoting our goods and services in a marketing and advertising context.

7. When we do and do not provide refunds

7.1 Refund generally

Subject to any non-excludable condition such as those contained in the Competition and Consumer Act 2010 (Cth) ( Non-Excludable Condition ), we do not provide refunds for our Experience Offerings.

Where there is a minor problem with our products or services, we reserve the right to remedy the problem or provide a refund, at our sole and absolute discretion. We do not provide refunds simply because you change your mind, or if you are not happy with the Experience Offering. If your travel arrangements have been delayed or cancelled, refer to section 7.2. 

7.2 Cancelled Experiences

If a Culture Creator cancels a booking prior to the experience, you will receive a full refund including the deposit.

If you can no longer wait for an experience or you wish to cancel your booking, you must notify the Culture Creator at least 7 days prior to the scheduled experience date to be eligible for a full refund. Cancellations made within 7 days of the experience date may only qualify for a partial refund based on the costs already incurred in preparation for delivering the experience. This will be determined at the discretion of Vera Italia to ensure fairness for all parties involved and recognizing the effort and resources dedicated by Culture Creators in anticipation of the experience.

Some of our Experiences may be subject to obtaining a minimum number of participants. If we are required to cancel the Experience due to the Experience being under subscribed, we will do so in accordance with the details set out in the Offering Details. Where an Experience is canceled by us as a result of an under subscription, you are entitled to a full refund of the deposit and any Offering Fees you have paid. Otherwise, refunds are only available in accordance with applicable law.

7.3 Deposits

Other than in accordance with the Non-excludable Conditions, or as otherwise set out in this Agreement or the Offering Details, Deposits are non-refundable once paid.

8. Re-scheduling Experiences

8.1 International live Experiences

International events may experience slight delays in or re-organizing of the scheduled activities. Rescheduling or reorganizations due to climate weather, an Event of Force Majeure or an issue with an instructor or supplier does not entitle you to a full refund of the Offering Fee. We may and in a way required by law provide a refund arising from issues which arise with a live international Experience.

9. Warranties we provide to each other

You warrant you are over the age of 18, have full power and authority to enter into this Agreement, will observe and perform all of your obligations herein and that all information you supply to us is true and accurate and will be kept up to date. Furthermore, you warrant to have considered and obtained any travel insurance which you deem necessary to mitigate losses associated with your travel to and from the Experience, and accommodation at the Experience location and any other losses which may arise associated with your travel arrangements.

We warrant that we own or have a license to provide to you the Intellectual Property in the content contained within our website and Experience Offerings. 

10. Indemnities

You indemnify us, including our directors, employees, contractors, agents, subsidiaries, Culture Creators and related corporate bodies against all costs suffered or incurred, however caused, arising wholly or partially, directly or indirectly, in connection with your activities under this Agreement, including but not limited to your use of our website, any costs arising from your breach of this Agreement, costs associated with debt recovery, legal costs on a solicitor and own client basis, your infringement of any Intellectual Property, any claim arising between you and a third party and any loss arising from your travel to and from an Experience location.

11. Privacy and use of personal information

We collect personal information in the ordinary course of our business and in our dealings with you. The types of personal information we collect include your name, address, telephone number, email, and any additional information you provide to us. We use your personal information to provide our goods and services to you. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. This includes sharing your personal information with our local Culture Creators for the purposes of the experience. 

We retain your personal information for as long as is necessary to provide our services to you and to comply with our legal obligations.

12. Limitation of Liability

Subject to any Non ‑ Excludable Condition, we exclude all other liability for any costs, including consequential loss and losses which would have been available under insurance (had you have obtained it) suffered or incurred directly or indirectly by you in connection with this Agreement or your travel to and from an Experience location.

To the maximum extent possible under the law, we limit our liability for any breach to: in the case of goods: the re-supply of the goods or payment of the cost of the re-supply of the goods; or the replacement or repair of the goods or payment of the cost of replacement or repair of the goods; and in the case of services: the resupply of the services; or the payment of the cost of having the services resupplied.

13. When this Agreement ends

13.1 For Experience Offerings

The Agreement with respect to Experience Offerings ends immediately after 2 months or at the conclusion of our live Offering (whichever the earlier) unless otherwise set out in the Offering Details.

Upon termination of the Agreement for an Experience Offering, you will no longer have access to any Offering content or our systems and we reserve the right to deactivate your account following termination.

13.2 Our right to terminate

We may terminate this Agreement immediately by notice if you commit any material breach of this Agreement and the breach is incapable of being remedied or if the breach is capable of being remedied, you fail to remedy the breach within 7 days after the receipt of a breach notice.

14. Communications

14.1 How to contact us

If you have any complaints, concerns or questions about our services, or you have any technical issues accessing our Offerings, please contact us via welcomed[at]veraitalia.it.

14.2 Communications with third parties

Where you request that we assist you in organizing travel, accommodation or other arrangements with third party providers you agree to us passing on your personal information to that third party.

While we will endeavor to make your Experience as seamless and as enjoyable as possible, you acknowledge and agree that we are not responsible for your arrangements with third parties, how they use your personal information or ultimately negotiating with third parties on your behalf (for whatever reasons).

15. General provisions

Assignment – We may assign, encumber, declare a trust over or otherwise create an interest in our rights in this Agreement without your consent.

Entire Agreement – This document contains the entire agreement between the parties about its subject matter. Any previous understanding, agreement, representation or warranty relating to that subject matter is replaced by this document and has no further effect.

Force Majeure – Our obligations under this Agreement are suspended for the duration of and to the extent that they are affected by an Event of Force Majeure. In such circumstances we reserve the right to terminate our Agreement with you, at our sole and absolute discretion.

Governing law – The laws of Queensland, Australia govern this Agreement, despite the experiences being held in Italy. The parties submit to the non-exclusive jurisdiction of courts exercising jurisdiction there.

No waiver except in writing – No part of this Agreement will be deemed waived and no breach excused unless such waiver or consent is provided expressly and in writing.

Severance – If anything in this Agreement is unenforceable, illegal or void then it is severed, and the remainder of this Agreement remains in full force and effect.

Survival – The disclaimer, indemnities, intellectual property clauses and any other clause in the Agreement which is expressed to survive or by its nature should survive, will survive termination or expiry of the Agreement for any reason.

16. Definitions

Culture Creator refers to the person or people responsible for hosting or delivering the Experience Offering, including but not limited to cooking classes, traditional meals and activities (such as participation in grape or olive harvests or local celebrations), events, tours, accommodation (B&Bs , hotels, or similar establishments), activities hosted by restaurants, wineries, agritourism facilities, and other related facilities that offer a glimpse into Italian culture and customs.

Deposit means an amount payable by you to us to secure your attendance at an Offering or as otherwise communicated by us.

Event of Force Majeure means an act of war (whether declared or not) or terrorism, the mobilization of armed forces, natural disaster, health epidemic/pandemic, industrial action or labor disturbance, a failure of our suppliers, action or inaction by a government or computer disruption due to the effects of a computer virus, malware or other malicious code.

Experience Offerings, Offering or Experience means one of our Experience Offerings as advertised on our Website, through our marketing efforts or as otherwise made available to you from time to time.

Fees means the Offering Fees or a Deposit for either.

Intellectual Property means all present and future rights conferred by statute, common law or equity (and all moral rights) in or in relation to confidential information, copyright, designs, formulas, trade marks, and other results of intellectual activity in the industrial, commercial , scientific, literary or artistic field, the benefit of any application to register such a right and the benefit of any renewal or extension of such a right.

Offering Details means the details of an Experience Offering setting out details relevant to the delivery of the Offering, the Fees payable and what is included.

Offering Fee means the price payable for an Experience Offering.

Payment Terms mean any payment terms specified in the Offering Details.

Website means veraitalia.it and any of its subdomains (including veraitalia.com.au).